如何提升解决问题的能力

摘要: 解决问题要有创新理念,这与你的创新能力无关。

12-10 19:21 首页 瀚纳仕Hays


人物介绍

Mohit Talwar

首席信息官—数字与创新

Chief Technology Officer – Digital and Innovation




在我的职场生涯中,

我担任的职务总是要面临复杂情况,并需要我来解决问题,但也有积极的同事与我一起着手解决这些问题。许多人会认为这是一种不幸,但是实际上,许多研究表明,解决问题会锻炼我们的大脑。

In my career, I have been very privileged to be in a role in which there is always an abundance of complex situations and problems to be solved. Many would see this as a curse, but in fact, plenty of research suggests that problems are actually food for the human brain.


但讽刺地是,虽然解决问题能够为我们带来巨大的满足感和成就感,但许多人仍然试图逃避或主动避免会出现问题的情况。我的偶像大多都是着手解决过大问题的人,包括阿尔伯特·爱因斯坦、埃隆·马斯克、史蒂芬·乔布斯、比尔·盖茨、特蕾莎修女等等,其他们中有一些人因为某些意义深远意义和积极的因素仍然不仅不会逃避、甚至热衷于解决问题。

Ironically, although problem solving gives an ultimate sense of satisfaction and achievement, many people try to escape or actively avoid a problematic situation. Most of my top idols have been people who have worked on and solved bigger problems, some of still love solving problems for meaningful and positive reasons. My list is endless, but includes; Albert Einstein, Elon Musk, Steve Jobs, Bill Gates, Mother Teresa and many, many more.


毫无疑问,我们身边同样也会出现许多状况、行为和场景可以归类为存在且尚未解决的问题,它可能是:

No doubt there are a number of such situations, behaviours and scenarios relevant to you and your world which you would classify as problems that exist and are unsolved. They could be: 


  • 工作中的复杂情况,你要在一个月内完成一百件事情。

  • A complex situation at work in which you have a hundred things to complete in a month’s time.

  • 公司员工留任问题。

  • A complex situation at work in which you have a hundred things to complete in a month’s time.

  • 在十分有限的时间和资金条件下完成一个大项目。

  • Delivering a big project in a very short space of time and on a limited budget.


那么该如何提升解决问题的能力,让我们在碰到这些问题的时候,不那么不知所措呢?根据我的经验和学习观察中,我总结出了以下的一些要点:

You can solve complex pain areas for your business by building intelligent and innovative products to bring in efficiency. Below are a few of the many tips, experiences and observations which have helped me to improve my approach to problem solving:


1

正确地理解问题

Understand the right problem

如果我有一个小时来解决一个问题,我会花55分钟思考问题本身,5分钟思考如何解决——阿尔伯特·爱因斯坦

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” – Albert Einstein


请相信我,许多问题之所以没有解决就是因为我们没有着力去理解问题本身。我仍然记得在我小的时候,每次我遇到解不开的数学题的时候,我就会去问我的父亲,父亲从来不会直接告诉我答案,而是让我去再把题目最少在读三遍。我起初感到气馁,但是有一半的情况下,我正确地审视题目之后就都会明白,我实际上弄错了要解决的问题。

I know it sounds very simple and philosophical but believe me; many problems remain unsolved because there has not been a focused effort to really understand the problem itself. I still remember solving maths problems when I was young and every time I couldn’t solve a problem I would ask my Dad for help. He would never provide me a solution straight away, but instead ask me to go and read the question again at least three times. I used to feel frustrated, but invariably, half of the time, reading the question properly would lead me to the conclusion that I had actually been trying to solve the wrong problem.


当你正确地理解了题目的意图之后,答案也就呼之欲出了。所以,要想解决问题,请先问问你自己关于这个难题的基本问题,并花一些时间去理解你和你的团队所面临的真正问题是什么。

The minute you identify the correct intent of the problem, the right solution will follow. So ask yourself the fundamental questions about the problem and spend some time understanding the real problem with your team in order to solve it.


2

摆脱“我无所不知”的心态

Get out of the “I know everything” mentality


在理解了问题之后,你就要摆脱自己无所不知的思维模式,去尝试并理解与解决问题方法相关的基本原理,并确认它之所以有效的原因。只有摆脱掉“无所不知”的心态并从基础的问题来开始理解问题本身,这样才能更好地明白待解决问题中的难点。

Try and understand the fundamentals of the process pertaining to the problem area. Confirm how it works or exists in its very basic and current form. Get out of the mind-set that you know everything, because if you did, you would know the problem area, cause and its solution as well. Ask all the basic questions to really understand the problem and note significant points of the process which would then bring immense clarity to the part of the problem you are attempting to solve.


3

将问题可视化

Visualise the problem


尝试根据问题制作解决方法的图像,这看起来无关紧要,但实际上图形往往会有助于解决问题。使用诸如PowerPoint、白板、表格或白纸这样简单的工具,就能画出一个简单的图表,助你将任何领域遇到的复杂问题可视化。

Try and document a picture of the process depending on the problem. Draw a simple diagram without worrying about technical conventions, specific constraints etc. A simple picture diagram can help visualise the most complex of problems in any area. Use any simple tool like PowerPoint, white boards, sheets, and papers and never shy away from starting to draw these on the fly if understanding a problem is becoming a challenge.


我最近和德国的同事们进行了一次会议,议题是如何在云端设置大量新应用主机,而且必须与之前的应用兼容。整个小组团队都是他们领域知识渊博的专家,但是当我开始将存在的情况画成图像的时候,真正的问题才开始逐渐明朗起来。通过画图可以将问题的关键显示出来,然后再着手如何解决,这就让我们可以清晰地思考。

I was recently having a session with my German colleagues to understand the problem of hosting a load of new applications in the cloud, which had to integrate with on premise apps. The group and the team are very knowledgeable, and are experts in their field. However the real problem became clearer when I started drawing a picture of the existing situation. By drawing a picture to highlight the problem area and then subsequently suggesting how to tackle it, brought about clarity of thinking. 

如果你能正确的界定问题,那么你就几乎已经找到了解决问题的方法——史蒂芬·乔布斯

“If you define the problem correctly, you almost have the solution.” -Steve Jobs



4

着眼根本原因而不是表面症状

Focus on the root cause, not the symptoms


在看待问题时,人们往往只看到表面症状,但是只压制表面症状的解决方法又无法让问题得到正确的解决。所以不要只局限于“水桶满了,水开始往外溢了,那我就换个大点的桶吧”、“高CPU使用率使得系统崩溃了,那我们多加点CPU吧”这样的想法。我不是说你不应该在真正确定根本原因之前去解决表面症状来缓解情况,而是想强调不要陷入“解决症状”的思维模式。这种思维模式会让你永远无法解决真正的问题。一旦你知道了根本原因,你不但能够解决问题,还能预防问题再次发生。

It’s very easy to get caught up in the symptoms of the problem and most problems are incorrectly attempted by suppressing these symptoms. Abstain from thinking like “The bucket gets filled with water and starts to overflow, so let me get a bigger bucket”, “High CPU usage brings the system down, let’s put more CPUs”, etc. I am not saying you should not suppress the symptoms to give you some respite until the root cause is identified, but abstain from a “fixing the symptom” mind-set. This mentality will keep you away from solving the real problem. Once you know the root cause, not only can the problem be solved, it can be prevented in future too.


5

解决方案要简单还要创新

Be simple but creative in your solution


制定简单的解决方案并不意味着把你要解决的问题简单化。在大多数情况下,如果没做到以上几点,比如正确地理解问题、理解问题的基本原理、将问题清晰化和着力于根本原因,那么问题的解决方案就会复杂化。

Building a simple solution does not mean trivialising the problem which you are looking to solve. The majority of the time, complex solutions are devised for a problem if the above points i.e. understanding the right problem, understanding the fundamentals of the problem, articulating the problem and focusing on the root cause, are not considered.


让你的大脑休息一下,试着整理一下思绪,一旦你理解了问题和其背后的原理之后也不要急着想解决方案,最好能再系统地梳理一下自己的解决思路,然后才能更加简单有效地攻克问题。

Give your brain a break, try to baseline your thoughts and stop when you have understood the problem and fundamentals behind it. It is always best to de-clutter your brain and then subsequently attack and approach the problem efficiently. Take a break, then recap and work on a simple solution to the right problem you are looking to solve.



解决问题要有创新理念。这与你的创新能力无关,这只是要你从不同的视角来思考解决问题的方案,而不是只基于你要解决的问题或者出现问题的原因。这是非常重要的一点,也是我最喜欢的爱因斯坦的名句之一。

Be creative in your problem solving. This has got nothing to do with how much creative ability you have, it’s basically about thinking of solutions from a different perspective rather than a perspective with which the problem you are looking to solve was built or on how the problem came into existence. This is quite an important message and is highlighted in one of my favourite quotes from Einstein.

我们无法用我们创造这个问题的思维去解决这个问题——阿尔伯特·爱因斯坦

“We cannot solve our problems with the same thinking we used when we created them.”– Albert Einstein




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